About
Communication between companies and their customers shouldn't be limited to phone calls and email, which are inefficient and ineffective. Sonar is a customer engagement tool enabling companies to create a better experience for their customers by allowing communication over the channels they prefer, starting with SMS (other mobile communication platforms coming soon). Sonar is primarily used for customer-service, sales, conversion/retention optimization, transactional messages, and marketing. Imagine changing an airline ticket, making dinner reservations, adding HBO to your cable bill, requesting information about a product...all negative customer experiences traditionally handled via phone or email can be done seamlessly via text, leading to a better and more efficient customer experience. Our customers have been seeing lifts in conversion rates, retention rates, and customer satisfaction.